Terms of service

1. Introduction

Welcome to Let's Play Harborough! These Terms of Service outline the rules and regulations for using our website and booking our stay-and-play sessions. By accessing our website and making a booking, you agree to these terms.

2. Who We Are

3. Booking & Attendance

3.1. Booking Process

  • Bookings must be made online through our website.
  • Payment is required at the time of booking.
  • You will receive an email confirmation once your booking is completed.

3.2. Attendance & Parental Responsibility

  • A parent or guardian must accompany and supervise their child(ren) at all times.
  • Let’s Play Harborough is not responsible for the safety of children while on-site; supervision is the sole responsibility of the attending adult.

4. Cancellation, Transfers & Refund Policy

  • Bookings are non-refundable except in cases where Let's Play Harborough cancels the session (e.g., due to weather or unforeseen circumstances).
  • Transfers to another session within the same term are permitted with at least 24 hours' notice, subject to availability.
  • If severe weather makes it unsafe to attend, you may transfer your booking or, in certain circumstances, request a refund.
  • Full details are outlined in our Refund & Transfer Policy [insert link].

5. Pricing & Payment

  • All prices are displayed in GBP (£) and include applicable taxes where required.
  • Payments are securely processed through Shopify.
  • We reserve the right to update pricing at any time without prior notice.

6. Liability & Disclaimers

  • Let's Play Harborough is not responsible for personal belongings lost, stolen, or damaged during sessions.
  • Participation in activities is at your own risk, and we are not liable for any injuries sustained unless caused by our negligence.

7. Behaviour & Conduct

  • We reserve the right to refuse entry or remove any attendee who engages in disruptive, dangerous, or inappropriate behaviour.
  • Any damage to equipment or facilities caused by negligence or misconduct may result in charges for repair or replacement.

8. Data Protection & Privacy

  • We collect and process personal data in accordance with our Privacy Policy [insert link].
  • Your data will never be sold to third parties.

9. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. The latest version will always be available on our website.

10. Contact Information

For any questions or concerns, please contact us at:

By booking and attending a session at Let's Play Harborough, you confirm that you have read, understood, and agreed to these Terms of Service.